Refund policy

At NoviHair, we take pride in providing premium-quality hair extensions. For hygiene and quality assurance reasons, all hair products are carefully inspected before shipment.

Returns

Due to the nature of our products, all sales are final.

We do not accept returns on:

• Opened or used hair extensions
• Hair that has been worn, installed, washed, brushed, cut, colored, chemically treated, or altered in any way
• Products with broken or removed security seals (if applicable)

Damaged, Defective, or Incorrect Orders

If you receive:

• the wrong item,
• a damaged product, or
• a manufacturing defect,

please contact us within 48 hours of delivery.

Your email should include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, NoviHair will determine whether a replacement, exchange, store credit, or refund is appropriate.

Order Cancellations

Orders may be canceled only if they have not yet entered processing or shipping.

Once processing has begun, orders cannot be canceled.

Refused Deliveries

If a package is refused or returned due to an incorrect address or failure to collect the package, any additional shipping fees incurred for reshipping are the responsibility of the customer.

Refund Processing

If a refund is approved due to an error on our part, it will be issued to the original payment method. Processing times depend on your financial institution and typically take 5–10 business days.

We appreciate your understanding as these policies help maintain the highest hygiene and quality standards for every NoviHair customer.