Shipping policy

Thank you for shopping with NoviHair. We are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During new product launches, promotions, or holidays, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Methods & Delivery Times

Estimated delivery times begin after your order has been processed.

  • Standard Shipping: Approximately 3–5 business days
  • Express Shipping: Approximately 1–3 business days (where available)

Delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your selected shipping method and destination. NoviHair may also offer promotional free shipping on qualifying orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number so you can monitor your shipment.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered, please contact us immediately. If your order has not yet shipped, we will do our best to update it. Once an order has been shipped, we cannot guarantee address changes.

Additional shipping charges resulting from an incorrect address are the responsibility of the customer.

Lost, Delayed, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier’s control.

If your package is delayed, lost, or arrives damaged, please contact us within 5 business days of the expected delivery date. We will gladly assist you in filing a claim with the shipping carrier and work toward a resolution.

International Shipping

International shipping may become available in the future. Any customs duties, taxes, or import fees are the responsibility of the customer.

If you have any questions regarding your shipment, please contact our customer support team before placing your order.